What Happens After a Repossession or Seizure?

A Notice of Seizure is a formal document provided by the recovery agent when your asset is seized. It outlines important details about the seizure, including the asset’s location and information about reclaiming it.

The asset’s location will be provided on your Notice of Seizure if you are present at the time of seizure. If you were not present, please contact the recovery agent or our office for assistance.

You may be able to recover the asset. You have 21 days to pay the outstanding arrears and any applicable fees required to redeem your account.

Payments can only be made by bank transfer and are deposited directly into City Collections’ trust account. Please contact our team for the required payment instructions.

Yes. Personal belongings can be retrieved, but pickup must be arranged directly with the sales facility listed on the Notice of Seizure.

Contact the sales facility which is written on the Notice of Seizure, otherwise, contact our office.

Contact the sales facility directly to confirm whether someone else can collect your belongings on your behalf.

If a recovery agent has been in contact with you, please contact them directly. If you do not have their contact information, contact our office and we’ll assist you.

If you believe the recovery or seizure was made in error, please contact the sales facility or your lender directly to discuss your account and next steps.

City Collections can assist with questions related to the recovery of your asset, including its location, personal belongings, and next steps in the recovery process. When contacting us, please have your name and any available information related to the asset, such as the vehicle identification number (VIN), licence plate, or City Collections file number, to help us locate your file.